FAQ's

1. What is myminiature.shop?

myminiature.shop is your go-to destination for premium dollhouse miniatures and accessories. We offer a variety of products, including customizable options, to help you create and personalize your miniature world.

2. What types of products do you sell?

We specialize in dollhouse miniatures, furniture, décor, accessories, kits, and more. We also have a selection of products designed specifically for children under 3 years old, ensuring they are safe and engaging for younger users.

3. Do you offer product customization?

Yes! We provide customization services to meet your unique preferences. Whether it’s a specific style, color, or design, our team is here to help bring your vision to life. Contact us for more details about our customization options.

4. Do you offer free shipping?

Yes! Orders over $95 qualify for free standard shipping.

5. How long will it take to receive my order?

• Standard Shipping: Typically arrives within 9 to 15 business days.

Note: Shipping times may vary based on your location and the carrier.

6. Do you ship internationally?

Yes, We Do. 

7. How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking number. Use this number to track your package directly on the carrier’s website.

8. Can I return an item if I’m not satisfied?

We currently do not offer a return policy. However, if you experience any issues with your purchase, please feel free to contact our customer support team. We’re committed to ensuring customer satisfaction and will do our best to assist you.

 9. Are there any restocking fees for returns?

For dollhouse kits, a 20% restocking fee applies due to vendor handling fees. This fee helps cover warehousing and shipping costs.

10. What if my item arrives damaged?

If your item arrives damaged, please contact us immediately. We’ll work with you to replace the damaged item or provide a refund.

11. How can I contact customer support?

You can reach out to us via our Contact Us page. We’re here to assist with any questions, concerns, or special requests.

12. Can I exchange an item?

We only offer exchanges for defective or damaged items. Please contact us to start the exchange process.

13. Do you offer gift cards?

Yes, we offer gift cards that can be emailed directly to the recipient. Please note that gift cards do not count toward the free shipping threshold.

14. What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods to ensure a smooth checkout process.

15. Are your products suitable for children?

Yes, we have a selection of products designed specifically for children under 3 years old. These items are crafted with safety in mind, featuring non-toxic materials and child-friendly designs. For other items, especially miniatures with small parts, adult supervision is recommended.

16. Can I request a custom order?

Absolutely! We offer customization services to meet your specific needs. Whether it’s a one-of-a-kind miniature or personalized décor, we’ll work with you to create something truly unique. Contact us for more information about custom orders.